Here is another installment of FAQs from Pinnacle Promotions.
Before placing an order we often get the question, “What if I receive my order and I am not happy?” We do everything possible to prevent mistakes on orders and don’t like when our customers are not happy. Our Pinnacle Platinum Guarantee ensures that we will ship your order exactly as you approved on your Order Confirmation and Art Spec and that it will arrive on-time and error-free or we will re-run your order or refund your money.
Our order management system allows us to quickly and accurately process your orders with an extraordinary 99.5% order accuracy rate, so chances are slim that you’ll even ever need to apply our guarantee! We have a 15+ year impeccable reputation for service & quality and take customer satisfaction very seriously.
Before we begin production of your order, we go through an Order Confirmation process where you sign off on a complete Order form and Digital color art-proof. This ensures we are on the same page regarding the product, quantity, and the artwork on your product. Keep in mind, we will be happy to send you a sample of the product before you order and encourage you to take advantage of this offer so there are no surprises when you get the final product. For more information please review our Terms of Sale.