The Low-Down on Loyalty Programs
Posted on March 26th, 2012
“Loyalty” is one of these buzz words that marketers cannot escape.
In the most literal sense of the word, “loyalty” implies that a person or group of people is faithful to another person, country, group, or cause. For the business world, “loyalty” alludes to the fact that a brand’s customers will choose its offerings, despite being faced with a slew of competing choices. Whether customers remain loyal because of low prices, convenience, superior service, and/or exceptional products or services, some element that they weight heavily in the purchasing process stands out in their minds and warrants a commitment.
